Question: Someone is attempting to transfer me an asset I don’t want. How do I stop the transfer?
Answer: You can decline an asset transfer by following the steps below:
- Visit the Portal Pending Transfers page
- Select Decline on the asset transfer you wish to decline
- In the new window, select Yes, Decline
Note: You can only transfer assets once and only within 28 days of purchasing an asset or claiming a free asset. Once assets are transferred, the change cannot be reversed.