Our anticheat system is a robust trip-wire-style system that is automated in nature. The system detects the use of external programs which attempt to inject themselves into our games.
The message will display upon the attempt to join a server and will indicate that you are Globally Banned as well as a timer that displays the time remaining on your ban.
Important: Graphic and sound packs or modifications do not cause global bans.
Why does my ban have no timer nor does it say I'm globally banned?
There is one alternate message you may receive which indicates that you need to wait out your original ban. This occurs when an individual attempts to circumvent their original ban in various forms, therefore it is important to simply wait out your ban, if you're unsure how long - check if you can connect to a server every 3 - 5 days.
Why aren't cheaters banned instantly?
Our anti-cheat relies on a checks and balances system which means that there are a series of checks and balances in place that with a userbase of over 100,000 players, it takes a little bit of time to perform to ensure accuracy.
The anticheat system has been rigorously tested to ensure that there is an incredibly limited amount of false positives. So what do you do if you think that your ban is a mistake? Take a look at the files you have been running in conjunction with your game client.
I found cheats that are undetected! Get em!
Whoa! That's unfortunate, are you sure they still are undetected? Our anticheat system bans are typically slightly delayed, within 24hrs after detection the user is banned. With that being said, we cannot stay on top of them completely without your help, our community is our backbone. If you come across cheats which you feel are undetected and you have the actual files (along with any required licenses), please feel free to send them via this form.