Question: How do I create an ETW trace log when trying to troubleshoot FiveM?
Answer: When contacting support for FiveM, you may be asked for an ETW or trace log. A trace is a detailed log of what is happening within the client, and can help pinpoint what is causing performance drops or other issues.
Creating a trace
- Use the link below to download the .zip file for UIforETW
- https://github.com/randomascii/UIforETW/releases/latest
- Make sure you download the .zip file with the program inside, not just the source code
- Extract UIforETW to a folder
- Open the bin folder and launch UIforETW.exe
- Start the FiveM client and launch the game
- When the issue occurs, select Start Tracing (or use the shortcut Ctrl+Win+R).
- Let the trace run for a few minutes to capture a log of what is happening
- Important: Leaving the trace running for too long can generate large files that are both harder to share and use when troubleshooting
- When you’re ready to stop the trace, select Save Trace Buffers (or use the shortcut Ctrl+Win+R again)
- The trace will save to your Documents folder
- Default: (C:\users\[USERNAME]\Documents\etwtraces)
- Depending on the size, you may be able to attach it to your support request. Otherwise, you will need to upload it to a public file hosting service like Google Drive and then share the link.